COVID-19:

The State of Massachusetts does not require guests to wear face coverings while inside common areas of the building. We leave this up to your discretion. Management asks that all guests be mindful of social distancing between other guests and staff members. If we need to close due to COVID-19, all guests will receive a 100% refund. We will continue to re-evaluate our policies as the City and State update their mandates.

Reservations:

For reservations made directly on our website or via phone, a deposit is required to secure your reservation and will be charged to the Visa, MasterCard, Discover, or American Express card provided. 

The remainder of your balance is due 30 days prior to arrival and can be paid by credit or debit card. Your reservation is not confirmed until your payment has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provide. 

Reservations made through third-party websites such as Booking.com, Expedia, HotelTonight, and Airbnb will be charged a 100% deposit at the time of booking.

Suites, apartments and guest rooms are rented with a 3-night minimum stay. Shorter stays may be available last minute. Keep checking…

(All room rates are subject to change.)

Check-In: 

Check-in time is at 3:00 PM. An early check-in can be requested at the time of booking but is not guaranteed. Registered guests must present ID and the credit card used for booking at check-in. Only registered and listed guests will be issued keys at the office.

Check-Out:
Check-out time is 10:00 AM. After Labor Day, a late check-out can be requested through the manager but cannot be determined until the day of departure.  

Cancellations:

At the Cape Codder Guest House, we understand that life sometimes throws a curve ball and plans unexpectedly change. We make many preparations, including purchases and scheduling our staff based on reservations. Cancellations affect us greatly, therefore you must agree to the following cancellation policy at the time of booking:

If your plans change after your reservation is confirmed and you booked directly through our website or via phone, cancellations made UP TO 30 days prior to arrival date will result in a refund of the deposit less a 15% service charge. Cancellations WITHIN 30 days of the arrival date, regardless of reason, will result in a forfeiture of total deposit amount. There are no refunds due to medical or family emergencies, illness, inclement weather, missed or cancelled flights, ferry reservations etc.

We highly encourage guests to consider purchasing trip insurance in the event an emergency arises that impedes your travel plans. A visit to InsureMyTrip.com to compare affordable options is well worth your travel investment.

Cancellations MUST be made by phone or by email.

There are no refunds for shortened stay, later arrivals, early departures, no-shows, or weather-related cancellations. If you have any concerns about our cancellation policy we strongly recommend taking out travel insurance.

If you made your reservation through a third-party website such as Booking.com, Expedia, HotelTonight, or Airbnb, you are bound to the cancellation policies agreed to when booking on their website. The cancellation policies on their website do differ from our standard cancellation policies and range between 50%-100% loss of your deposit. Any reservation made on a third-party website must be canceled through the third-party website.The Guesthouse also reserves the right to cancel reservations at any time, especially if a guest’s actions create an unsafe or hostile environment. Other legitimate reasons for cancellation include:

• Customers who arrive early without staff permission or refuse to leave after business hours

• Rowdy or disruptive behavior

• Lack of hygiene or cleanliness

• Violating set rules, such as a dress code

• Threats to the health and safety of workers or other guests

• Customers who refuse to pay any remaining balance 30 days prior to their reservation.

No-Shows:
If a reservation is confirmed but the guest does not arrive as scheduled, the reservation turns into a “No-Show”. When this happens, the initial deposit will be retained. Any additional nights on the reservation will be cancelled.

Other House Policies

Smoking:
Mayo’s Cape Codder Guest House prohibits smoking and vaping both indoors and outdoors on the property. Smoking and vaping devices include e-cigarettes, vape pens/personal vaporizers and e-hookah, whether or not the device contains nicotine. The Cape Codder and its rooms, decks, porches and balconies are 100% smoke free. The definition of “no smoking” includes marijuana smoking. If there is evidence of smoking of any kind, in your room or on the decks, porches or balcony, there will be a non-refundable cleaning charge of $250.00 plus tax.

Cooking:
The safety of our guests, staff, and this family property is extremely important to us. It is against Cape Codder policy to have any cooking appliances (besides the microwave, mini-fridge, and coffee maker units that are provided) in the rooms or on the decks, porches or balcony. Any guest out of compliance with this policy may be required to leave and/or pay a non-refundable damage fee of $250.00 plus tax. 

Beach/Fire:
Fires are not allowed on the beach in front of the guest house.

Excessive Cleaning:
If restoring the room to a standard rentable condition takes an extraordinary amount of time or effort due to guest activities, the reservation will be subject to maintenance, deep cleaning, administration, and/or third-party fees. Extra cleaning fees may be charged to guests who leave rooms with excessive waste strewn around, leave the room in an unsightly condition or in a state of disrepair. Labor to perform unexpected cleaning such as shampooing furniture or carpet, or removal of excessive amounts of garbage, and other non-typical services will result in additional cleaning fees charged to the guest at the rate of $50.00/hour plus tax.

Damages:
Damage to rooms, fixtures, and furnishings, including the removal of electronics, appliances, equipment, linens, artwork, etc. or any damage to guest house property, whether accidental or willful, is the responsibility of the registered guest for that room.  Any costs associated with repairs and/or replacement will be charged to the registered guest at the discretion of the manager.

Quiet Hours:
In consideration of all guests, and acknowledging that structures built in the late 1800s such as the Cape Codder are sensitive to sound, 10:00 PM to 8:00 AM is designated as quiet time. If you become aware of a disruptive guest or situation, please contact the Front Desk staff immediately by calling 508-487-0131.

Parking:
The Cape Codder’s parking lots are reserved for registered guests . Our property has two lots: the larger lot is on the Bradford Street side of the guest house and the smaller lot is on Commercial Street directly in front of the guest house. Mayo’s Cape Codder shall not assume liability or responsibility for any vehicle, occupants or contents while operated or parked on the hotel property.

There is no overnight RV/camper camping allowed on site, regardless of whether rooms at the guest house are rented. Parking for vehicles over 15’ would inhibit other guests from our limited parking spaces.

Wi-Fi Access:
Mayo’s Cape Codder offers free Wi-Fi for our registered guests which is accessible throughout the property. The Wi-Fi access information will be issued at check-in.